Lillystore Return & Refund Policy

Effective Date: August 22, 2026

At Lillystore, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms below.

1. Return Eligibility

Items may be returned if:

• The return request is made within 14 days of receiving the order.
• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, accessories, and proof of purchase.
• The item has not been damaged, altered, washed, or used.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Lillystore as soon as possible, preferably within 48 hours of delivery.

Please provide your order details and clear photographs or videos showing the issue. We will review the request and, where applicable, offer a replacement, exchange, or refund.

3. Non-Returnable Items

The following items may not be eligible for return:

• Used or worn products.
• Products without original packaging or tags.
• Personalized or customized products.
• Items damaged after delivery due to misuse or improper handling.
• Clearance or final-sale items, where clearly stated at the time of purchase.
• Products that cannot be returned for hygiene reasons once opened or used.

4. Return Shipping

If the return is due to a change of mind, incorrect size, or other reason not caused by Lillystore, the customer may be responsible for the return shipping costs.

If the item is defective, damaged upon arrival, or incorrectly supplied by Lillystore, Lillystore may cover the reasonable return shipping costs, subject to verification.

5. Refunds

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error, defect, or other issue attributable to Lillystore.

6. Exchanges

If you would like to exchange an eligible item, please contact us within the applicable return period. Exchanges are subject to product availability.

7. How to Request a Return

To request a return or refund, contact Lillystore with:

• Your name and order number.
• The item you wish to return.
• The reason for the return.
• Photos or other evidence, if the item is damaged, defective, or incorrect.

Lillystore
Apartment 105, Skine Gate C7 Tower 6
Al Rigga Street, Dubai, United Arab Emirates
Phone: +971 52 396 7975

Please do not send a return shipment until Lillystore has confirmed the return instructions.

8. Policy Changes

Lillystore reserves the right to update this Return and Refund Policy when necessary. Any changes will be communicated or published with the updated effective date.

9. Contact Us

For questions regarding returns, exchanges, or refunds, please contact us:

Lillystore
Phone: +971 52 396 7975
Address: Apartment 105, Skine Gate C7 Tower 6, Al Rigga Street, Dubai, United Arab Emirates