Lillystore Shipping Policy

Effective Date: August 22, 2026

At Lillystore, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains our order processing, delivery, and shipping procedures.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive delivery or tracking information where available.

2. Delivery Times

Estimated delivery times depend on the delivery destination and courier service.

• Dubai: Approximately 1–3 business days.
• Other Emirates: Approximately 2–5 business days.
• International orders: Delivery times vary depending on the destination, courier, customs, and other factors.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

3. Shipping Charges

Shipping fees, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Shipping charges may vary depending on the delivery location, order size, weight, or selected delivery service.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Lillystore is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been dispatched.

5. Delayed or Failed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics delays.
• Severe weather conditions.
• Public holidays.
• Customs procedures.
• Incorrect delivery information.
• Unforeseen events or circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so we can assist with the delivery status.

6. Lost or Damaged Packages

If your package arrives damaged, please contact Lillystore as soon as possible and provide your order details and photographs of the damaged package and product.

If a package is confirmed to have been lost during delivery, we will work with the relevant courier to investigate and determine the appropriate resolution.

7. International Shipping

For international orders, the customer may be responsible for applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Lillystore does not control these charges and they may vary depending on the destination and local regulations.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed or dispatched. If an order has already been dispatched, you may need to follow our Return & Refund Policy.

9. Contact Us

For questions about shipping or delivery, please contact:

Lillystore
Apartment 105, Skine Gate C7 Tower 6
Al Rigga Street, Dubai, United Arab Emirates
Phone: +971 52 396 7975

We are happy to assist with questions regarding your order and delivery.